Policy Suite & Incorporation

By accessing or using the RateOmatic app, or by reading/accepting any one of our policies, you agree that the entire policy suite (Privacy Policy, Terms & Conditions, Payments & Refunds Policy, and Shipping & Cancellation Policy) is incorporated by reference and applies to you in full. Reading or accepting any one policy is deemed reading and acceptance of all four. In case of conflict, the Terms & Conditions prevail. Continued use after updates constitutes acceptance of updates.

1. Dispatch & Processing

• Processing typically starts 24 hours after payment realisation and proceeds during working hours.
• Warehouse window typically 24–72 working hours post realisation (or credit approval).

2. Risk Transfer & Insurance

• Risk passes to Buyer on handover to the carrier or on self-pick, whichever earlier.
• Claims lie against the insurer or logistics partner; typical liability cap: INR 5,000 per LR.

3. Inspection, Evidence & Claims (24 hours)

• Report shortage/damage/tampering within 24 hours of receipt so we can forward your claim.
• Mandatory: LR/builty remark at receipt, clear photos, and a video in front of the delivery agent for apparent physical damage.
• Claims cannot be processed without proper documentation within the window.

4. Cancellations & Unavailability

• Pre-dispatch cancellations by Buyer may be accepted at our discretion; post-dispatch cancellations are not permitted for B2B wholesale.
• If a product is unavailable or MOQ/minimum carton cannot be fulfilled, we may cancel affected items and issue a full refund for the unfulfilled portion.

5. Minimum Order

Orders must meet the applicable minimum order quantity/value and minimum carton policy shown in the app or confirmed at order time.